c33bd Privacy Policy

1 Introduction and Scope of Policy

c33bd is a trusted online gaming and betting platform in Bangladesh. We are deeply committed to the privacy of our users. This privacy policy will inform you how c33bd collects your personal information, the purposes for which it is used, how long it is stored, and under what circumstances it may be shared with third parties.

This policy applies equally to all c33bd services — the website, mobile version, live casino, cricket betting, slots, affiliate program, and customer support. By using our platform, you are considered to have agreed to the terms of this privacy policy.

This policy may be updated from time to time. For any significant changes, we will notify you via your registered email or through a platform notification.

2 Information We Collect

c33bd collects only the information that is essential for providing our services, ensuring security, and meeting legal obligations. Below is a detailed description of the types of information we collect:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — 21+ confirmation)
• Email address
• Residential address
• National ID or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account number (for transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

• IP address and device type
• Browser type and version
• Cookies and session data
• Login time and location information
• Page visit and click patterns

2.4 Gaming Activity Information

• Betting history and results
• Preferred game categories
• Bonus and promotion usage history
• VIP program level and cashback information

2.5 Communication Information

• Live chat conversation logs
• Email correspondence
• Complaint and feedback records

3 Purpose of Data Use

c33bd uses your personal information for the following legitimate purposes. We never use your information for unauthorised purposes.

1. Account Management and Identity Verification: Information is used to create, maintain, and keep your account secure.
2. Financial Transaction Processing: The necessary information is used to complete deposits and withdrawals safely.
3. Service Quality Improvement: Information is analysed to improve the user experience and to introduce new games and features.
4. Security and Fraud Prevention: Information is monitored to detect suspicious activity and keep accounts secure.
5. Responsible Gaming Assurance: To monitor gaming behaviour, identify problematic patterns, and assist with setting limits where needed.
6. Meeting Legal Obligations: To comply with applicable laws and regulations and to respond to requests from authorities.
7. Relevant Communications: To inform you about important account notifications, security alerts, and relevant offers.
8. Customer Support: The necessary information is used to resolve your issues quickly and effectively.

4 Sharing Information with Third Parties

c33bd does not sell your personal information or share it with unauthorised third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Game software providers on our platform (such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming), payment processors, and technical service providers may receive limited information — only to perform their specific tasks. All such partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, we disclose only the information legally required.

4.3 Fraud Prevention

If serious fraud or criminal activity is suspected, limited information may be shared with relevant authorities or other gaming platforms.

4.4 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, we will notify you in advance and the standards of this privacy policy will be maintained.

5 Data Protection Methods

c33bd follows the highest industry standards to protect your information. We apply the following security measures:

• SSL/TLS Encryption: All data transfers between your browser and our servers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of protection to prevent unauthorised access to your account.
• Firewall and Intrusion Detection System: Real-time prevention of cyber attacks.
• Secure Data Centres: Data is stored in a protected environment with restricted access.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• Employee Training: All c33bd staff are trained in privacy protection and are bound by confidentiality agreements.
• Minimum Data Policy: No information is collected or stored beyond what is necessary.

However, no method on the internet is completely impenetrable. If you believe your account security has been compromised, contact us immediately at [email protected] or let us know via 24/7 live chat.

6 Data Retention Period

c33bd retains your information only for as long as necessary. Retention periods may vary depending on the type of information:

• Account Information: For the duration the account is active and for a defined period after closure to meet legal obligations.
• Financial Transaction Records: For the period specified under financial regulations.
• Customer Support Logs: For the period necessary for issue resolution and quality improvement.
• Technical Logs: For a limited period for security monitoring.
• Marketing Preferences: Until you withdraw your consent.

After the retention period ends, your information is securely deleted or anonymised in a way that can no longer be linked to you in any way.

7 Cookie Policy

Cookies are used on the c33bd website. Cookies are small data files stored in your browser that help us improve our services.

7.1 Types of Cookies

• Essential Cookies: Maintaining login status, ensuring security — the platform cannot function properly without these.
• Functional Cookies: For storing your language preferences, game settings, and personalisation.
• Analytics Cookies: To understand which parts of the platform are used most — this information is anonymous.
• Security Cookies: To detect fraud and unauthorised access.

7.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may affect some platform functionality.

8 Your Rights

You have certain important rights regarding your personal information. c33bd respects these rights:

1. Right to Access: You have the right to request information about what data we have collected about you and how it is being used.
2. Right to Rectification: If there is any error in your information, you can request that it be corrected.
3. Right to Erasure: You can request the deletion of information that is not subject to legal obligations.
4. Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be restricted.
5. Right to Data Portability: The right to request your information in a machine-readable format.
6. Right to Withdraw from Marketing Communications: You can opt out of promotional communications at any time.
7. Right to Lodge a Complaint: If you wish, you can file a complaint against us with the relevant authority.

9 International Data Transfers

c33bd primarily stores data on servers in Bangladesh and nearby regions. Some service providers may be located in different countries. In such cases, we ensure that:

• Data transfers are completed under appropriate security agreements.
• Adequate data protection measures exist in the recipient country.
• The standards of this privacy policy are maintained in all cases.

10 Privacy of Minors

c33bd provides services only to those aged 21 or above. We do not knowingly collect any information from minors. If we are informed that information about a minor is in our possession, we will immediately close that account and delete the information.

For age verification, we verify the date of birth at the time of registration and may request a photo of a national ID if necessary.

11 Policy Updates and Changes

This privacy policy may be revised from time to time. Depending on the nature of the changes, we will inform you in the following ways:

• Minor Changes: The "Last Updated" date at the top of the page will be changed.
• Significant Changes: A notification will be sent to your registered email and a notice will be shown on the platform.
• Fundamental Changes: Your consent will be obtained before the changes take effect.

Continued use of the platform after a policy change will be considered as acceptance of the new policy.

12 Accountability and Applicable Law

This privacy policy and all matters relating to the use of your information are governed by applicable laws and regulations. c33bd respects user privacy and follows international best practices in data protection.

If you have any questions, concerns, or complaints about this policy, please contact our dedicated privacy team. We take all complaints seriously and work to resolve them promptly.

This privacy policy is consistent with the Government of Bangladesh's Information and Communication Technology Act and applicable data protection regulations.